Theme FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to clijun0513@gmail.com or mellyfaiire@proton.com.

Filter by Topic
All
  • All
  • ODERS AND PAYMENT
  • SHIPPING AND DELIVERY
  • RETURNS AND COMPLAINTS

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

ODERS AND PAYMENT

Once an order is placed, we are unable to change, add, or remove items. In case your order has not been processed for shipping yet, we will be able to cancel your order free of charge so that you can place a new one containing all the desired items.
Please note that we are only able to cancel your order in case it has not been processed for shipping yet. You can easily request the cancellation here.

I/We (*)hereby give notice that I/we(*) cancel my/our (*) contract of sale of the following goods (*):

Ordered on(*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper= Date:

(*) Delete as appropriate

We kindly ask you to double check your data before completing your order. We understand that sometimes incomplete or incorrect information are overseen and may not be noticed before placing an order.

If your order has not yet been processed and provided the new shipping address is located within the same country, kindly send your full name, the updated shipping address, and your order ID to our Customer Care Team. Please use our contact form for that purpose.

In case the shipping confirmation has already been sent to your email account, we are unable to change the shipping details, unfortunately. We kindly encourage to contact the local post office directly for further assistance.

We accept payments via Mastercard, Visa, PayPal, Klarna, Sofort, Apple Pay, GPay and iDeal. The payment options that are available for your country will be displayed during the checkout process.
Promotional offers are while supplies last, for the period listed, and can change without prior notice. The price declared at the time of order applies to an order. Discounts and promotions cannot be granted to existing orders or purchases that have been made after promotional periods.
We are unable to mark orders with a reduced value. As required by law, all orders will show their full value on your shipment’s customs form. Declaring that a paid order is a gift or at a reduced value to avoid import duties is a violation of international trade law.

Customers are responsible for any taxes or duties levied upon their purchase by their local customs office.Kindly contact your local authorities for more information.

Discount codes can be applied during the order process. Enter you code into the “Discount code” bar and hit “Apply”.

You are browsing with your smartphone? You may need to open the order summary to be able to enter your discount code.

Our discount codes cannot be combined. That means that only one discount code can be applied per order
Should an error message appear after entering the discount code, it may be that the code is not valid for the items in your shopping cart. Kindly check the voucher terms and conditions and the expiration date and try again.

If you require further assistance with your code, our Customer Care Team will be happy to assist you. You can easily reach us using our contact form.

SHIPPING AND DELIVERY

Yes, we offer free worldwide shipping, but only if your order reaches $40. To find out which conditions apply in your country, please visit our Shipping and Delivery page.
Once your order is ready for shipping, you will receive an email containing the shipping confirmation. This email will include a tracking link as well as your tracking ID. Please allow 24 hours for the status to be updated.

In case your parcel is being delivered to a country other than China, it will be handed over to the local post as soon as it arrives in the destined country. The tracking information will automatically be updated with the foreign consignment number and the corresponding tracking link.

For shipments outside of the China, it may take longer for the tracking status to be updated due to customs and shipping processing. Please contact your local customs authorities if you have any questions on the customs process. If you require further assistance with tracking your parcel, our Customer Care Team will be happy to assist you. You can easily use our contact form to reach out to us

Our packages are sent with 4PX shipping service. This means that 4PX will deliver the package to your country, then process it through customs and possibly give it to the local postal service for delivery.
We do our best to process orders as quickly as possible so that your MellyFaiire beauty favorites will be with you soon. Depending on the volume of orders, it can take up to 3 business days until your order will be dispatched.

In case you have, however, not received the shipping confirmation, feel free to contact our Customer Care Team for further assistance.

If a delivery attempt was unsuccessful, the tracking status will normally be updated as soon as more information are available. Within the tracking information provided by the respective carrier, you will be informed about the next steps.

In case you have any further questions regarding the status of your shipment, our Customer Care Team will be happy to assist you. You can easily use our contact form to reach out to us.

Sometimes it may happen that a parcel cannot be delivered to you personally. In our experience, it is most likely that the parcel is with one of your neighbors, the front desk or at the mailroom.

In this case, we encourage you to contact your neighbors and other house residents if the parcel has been delivered to them. Please also check your mailroom, if available. Usually, the parcel should be located. We kindly ask you for a little more patience.

Should your parcel still be undetectable, please contact our Customer Care Team for further assistance.

Normally, if a parcel cannot be delivered, either another delivery attempt takes place or the package will be taken to the nearest post office. Once it is ready for collection you will find all details within the tracking page.

In case the recipient can not be located or the parcel is not being collected from the post office within the estimated time frame, the parcel will automatically be returned to us.

In this case, our Customer Care Team will contact you as soon as the parcel arrives back at our premises.

The estimated shipping time for each country can be found on the Shipping & Delivery page. Please note that the estimated delivery time is listed in working days – weekends and public holidays are not included.

For shipments to a non-China country, there may be additional delays due to customs processing. If this is the case, we kindly encourage you to contact your local customs authorities for further assistance.

If your parcel has not been delivered within the expected delivery time frame, our Customer Care Team will be happy to help. You can easily use our contact form to reach out to us.

Our packages are currently only sent via the 4PX express service. Unfortunately, we do not currently offer any other shipping methods.

Usually, orders are processed within 1-2 business days and delivered within the estimated delivery time. Please visit our Shipping & Delivery page to find out the expected shipping time for your country

RETURNS AND COMPLAINTS

If you are not 100% satisfied with your order, we will gladly accept your return within 10 days of receiving it by express delivery, subject to the following rules: below:

1. You can return products as long as they are unused and in their sealed original packaging. Please ensure the original product packaging is not damaged as this is a component of the original product. We are also not able to accept returns where the product packaging is used for shipping.

2. Please make sure that the contents of your parcel are well protected to avoid any damage during the delivery process.

3. When returning a set or kit, we require all contents from the original set to be sent back. Incomplete sets or kits will not be eligible for a refund.

4. Our products are considered sealed goods, that means once the packaging has been fully opened, we are not able to accept these as return.

5. The claim to a free gift with purchase expires once the entire order is being returned. If the minimum order value required to qualify for the free product additions is not met due to the return of the original product, then the company reserves the right to deduct the value of the free product additions from the refund amount.

6. Outside of China, the customer is responsible for the return shipping costs. Please send your return to the following address:

MELLYFAIIRE GmbH

Jiu Longpo Chong Qing No.4 Xingsheng Road

400050

CHina

We recommend obtaining tracking or delivery information when returning items. Should a parcel get lost along the way we will not be able to process a return without the respective tracking number.

7. Please mark the parcel with "RETURN" and attach the invoice to the outside of the parcel. This is required for customs processing and will ensure that your return arrives to us without delay.

If you are returning your parcel that is part of the China, you will not have to attach the invoice to the outside, however, please make sure that the invoice is included in the parcel.

8. Should additional customs duties and taxes apply for your return, please note that we are not able to cover these expenses.

9. All items are inspected on return to our warehouse. A refund will be processed for items that are still in their unused, original condition and include all original packaging. Due to hygienic reasons, we are unable to accept tested or used products. If an item is returned to us damaged, we won't be able to give you a refund and we may have to send it back to you.

10. Refunds are provided with 14 business days to the payment method selected at the time of order for the cost of the products and will not include a refund of the shipping costs (if applicable).

If you have any questions or need further assistance, please contact our Customer Care Team before sending your return.

Before you initiate a return, we kindly ask you to make sure that the items are eligible for a return.

The following products are not eligible for return:

• Tested or used products

• Goods having their seal broken*

• Products that are damaged after receipt of the parcel

• Goods that are not in their original packaging

• Incomplete sets & kits

• Items that were not purchased through www.MellyFaiire.com

*Our brush sets as well as cosmetics are considered sealed goods. That means once the packaging has been opened, we are not able to accept these as return

Within China, we offer free return shipping labels. To proceed with your return within China, please visit our website www.MellyFaiire.com.

If you initiate a return from a foreign country, you will be responsible for the return shipping costs. Unfortunately, we are not able to cover these costs or any customs fees or taxes that apply.

Before accepting your parcel upon delivery, we highly recommend inspecting your package to ensure that there are no signs of damage and that all items are included. If the parcel appears damaged or if goods are missing, we encourage you to decline the delivery.

In case any damage or loss is detected after the receipt of the parcel, please contact our Customer Care Team immediately after receiving your order. After 7 days from the day of delivery, it will no longer be possible to file a claim.

To process your request, we require photos of the outside of the parcel, the invoice, and all contents. Additionally, we ask you to not dispose of the shipping box in case it needs inspected.

After receipt of your parcel, please make sure that all goods have been delivered in full and in impeccable condition. In case you note any kind of damage or defect, please contact our Customer Care Team to file a claim.
If you are not 100 % satisfied with the quality of a MELLYFAIIRE product, you may report a claim. Kindly reach out to our Customer Care Team and attach photos of the product, showing your concern.
We only accept returns and complaints for goods that have been purchased through our official website www.MellyFaiire.com.

If your products were purchased through a retailer, we kindly ask you to get in touch with the reseller directly.

Unable to find satisfactory answers ? Contact Support