Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to clijun0513@gmail.com or mellyfaiire@proton.com.
- All
- ODERS AND PAYMENT
- SHIPPING AND DELIVERY
- RETURNS AND COMPLAINTS
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ODERS AND PAYMENT
I/We (*)hereby give notice that I/we(*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on(*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper= Date:
(*) Delete as appropriate
If your order has not yet been processed and provided the new shipping address is located within the same country, kindly send your full name, the updated shipping address, and your order ID to our Customer Care Team. Please use our contact form for that purpose.
In case the shipping confirmation has already been sent to your email account, we are unable to change the shipping details, unfortunately. We kindly encourage to contact the local post office directly for further assistance.
Customers are responsible for any taxes or duties levied upon their purchase by their local customs office.Kindly contact your local authorities for more information.
You are browsing with your smartphone? You may need to open the order summary to be able to enter your discount code.
If you require further assistance with your code, our Customer Care Team will be happy to assist you. You can easily reach us using our contact form.
SHIPPING AND DELIVERY
In case your parcel is being delivered to a country other than China, it will be handed over to the local post as soon as it arrives in the destined country. The tracking information will automatically be updated with the foreign consignment number and the corresponding tracking link.
For shipments outside of the China, it may take longer for the tracking status to be updated due to customs and shipping processing. Please contact your local customs authorities if you have any questions on the customs process. If you require further assistance with tracking your parcel, our Customer Care Team will be happy to assist you. You can easily use our contact form to reach out to us
In case you have, however, not received the shipping confirmation, feel free to contact our Customer Care Team for further assistance.
In case you have any further questions regarding the status of your shipment, our Customer Care Team will be happy to assist you. You can easily use our contact form to reach out to us.
In this case, we encourage you to contact your neighbors and other house residents if the parcel has been delivered to them. Please also check your mailroom, if available. Usually, the parcel should be located. We kindly ask you for a little more patience.
Should your parcel still be undetectable, please contact our Customer Care Team for further assistance.
In case the recipient can not be located or the parcel is not being collected from the post office within the estimated time frame, the parcel will automatically be returned to us.
In this case, our Customer Care Team will contact you as soon as the parcel arrives back at our premises.
For shipments to a non-China country, there may be additional delays due to customs processing. If this is the case, we kindly encourage you to contact your local customs authorities for further assistance.
If your parcel has not been delivered within the expected delivery time frame, our Customer Care Team will be happy to help. You can easily use our contact form to reach out to us.
Usually, orders are processed within 1-2 business days and delivered within the estimated delivery time. Please visit our Shipping & Delivery page to find out the expected shipping time for your country
RETURNS AND COMPLAINTS
1. You can return products as long as they are unused and in their sealed original packaging. Please ensure the original product packaging is not damaged as this is a component of the original product. We are also not able to accept returns where the product packaging is used for shipping.
2. Please make sure that the contents of your parcel are well protected to avoid any damage during the delivery process.
3. When returning a set or kit, we require all contents from the original set to be sent back. Incomplete sets or kits will not be eligible for a refund.
4. Our products are considered sealed goods, that means once the packaging has been fully opened, we are not able to accept these as return.
5. The claim to a free gift with purchase expires once the entire order is being returned. If the minimum order value required to qualify for the free product additions is not met due to the return of the original product, then the company reserves the right to deduct the value of the free product additions from the refund amount.
6. Outside of China, the customer is responsible for the return shipping costs. Please send your return to the following address:
MELLYFAIIRE GmbH
Jiu Longpo Chong Qing No.4 Xingsheng Road
400050
CHina
We recommend obtaining tracking or delivery information when returning items. Should a parcel get lost along the way we will not be able to process a return without the respective tracking number.
7. Please mark the parcel with "RETURN" and attach the invoice to the outside of the parcel. This is required for customs processing and will ensure that your return arrives to us without delay.
If you are returning your parcel that is part of the China, you will not have to attach the invoice to the outside, however, please make sure that the invoice is included in the parcel.
8. Should additional customs duties and taxes apply for your return, please note that we are not able to cover these expenses.
9. All items are inspected on return to our warehouse. A refund will be processed for items that are still in their unused, original condition and include all original packaging. Due to hygienic reasons, we are unable to accept tested or used products. If an item is returned to us damaged, we won't be able to give you a refund and we may have to send it back to you.
10. Refunds are provided with 14 business days to the payment method selected at the time of order for the cost of the products and will not include a refund of the shipping costs (if applicable).
If you have any questions or need further assistance, please contact our Customer Care Team before sending your return.
The following products are not eligible for return:
• Tested or used products
• Goods having their seal broken*
• Products that are damaged after receipt of the parcel
• Goods that are not in their original packaging
• Incomplete sets & kits
• Items that were not purchased through www.MellyFaiire.com
*Our brush sets as well as cosmetics are considered sealed goods. That means once the packaging has been opened, we are not able to accept these as return
If you initiate a return from a foreign country, you will be responsible for the return shipping costs. Unfortunately, we are not able to cover these costs or any customs fees or taxes that apply.
In case any damage or loss is detected after the receipt of the parcel, please contact our Customer Care Team immediately after receiving your order. After 7 days from the day of delivery, it will no longer be possible to file a claim.
To process your request, we require photos of the outside of the parcel, the invoice, and all contents. Additionally, we ask you to not dispose of the shipping box in case it needs inspected.
If your products were purchased through a retailer, we kindly ask you to get in touch with the reseller directly.